Connecticut (CT)
Telehealth & Digital Health Liability Insurance in Connecticut
Connecticut's telehealth statute (Conn. Gen. Stat. § 19a-906) sets platform, technology-standard, and informed-consent requirements for telehealth providers and has been amended repeatedly since 2021 to widen the range of eligible platforms and provider types. A Connecticut telehealth program should be built around the state's specific consent and modality rules rather than an assumption that video visits are treated identically to Medicare's federal telehealth policy.
Connecticut at a glance
- Governing statute
- Conn. Gen. Stat. § 19a-906, Telehealth
- Primary regulator
- Connecticut Insurance Department
- Interstate Medical Licensure Compact
- Not a member state
- Audio-only telehealth
- Permitted under extended statutory allowances
Defines eligible technologies and requires documented patient consent to the telehealth modality.
Confirm current insurance filing requirements with the department.
Treating physicians need a Connecticut license issued by the Department of Public Health.
Coverage rules for audio-only visits have been renewed and modified since the pandemic emergency ended.
Section 19a-906 platform and consent requirements
Connecticut's telehealth law lists the technologies that qualify as telehealth, including live video, audio-only in some circumstances, and store-and-forward transfer of images or data, and requires providers to obtain and document a patient's informed consent to receive care through that specific modality. The statute has been revised several times, most notably extending audio-only coverage and behavioral health telehealth allowances that were originally tied to the pandemic emergency, so a platform should track the current version rather than an older draft of the law when building consent workflows.
No compact membership, licensure by the treating board
Connecticut has not joined the Interstate Medical Licensure Compact, so physicians treating patients located in Connecticut need a Connecticut medical license issued by the Department of Public Health rather than an expedited compact credential. Platforms drawing clinicians from neighboring states in the Hartford-New Haven corridor should confirm Connecticut licensure specifically before scheduling a patient physically present in the state, since neighboring-state reciprocity does not apply automatically to telehealth.
Behavioral health telehealth and research-corridor exposure
Connecticut's healthcare economy centers on the Hartford-New Haven corridor's hospital systems and research institutions, and a large share of the state's telehealth growth has been in behavioral health, where §19a-906's consent and platform rules apply alongside separate counseling licensure requirements. Platforms combining psychiatric medication management with therapy should map which service line requires a live video consent record and which can proceed under audio-only allowances, since the two tracks carry different documentation exposure.
Building a Connecticut-specific program
A telehealth liability program for Connecticut should pair medical professional liability with technology E&O and cyber coverage, and underwriting should reflect whether the platform relies on audio-only visits, since that modality carries documentation risk not present in video-based care. Because §19a-906 has changed multiple times since its original enactment, confirm the current consent and eligible-technology list with counsel before finalizing intake scripts.
Who we write this for in Connecticut
Coverage considerations for medical offices operating in Connecticut.
Nurses insuranceCoverage considerations for mental health counselors operating in Connecticut.
Licensed Professional Counselors insuranceCoverage considerations for home health care operating in Connecticut.
Home Health Agencies insuranceTelehealth liability FAQs for Connecticut
Medical liability law changes frequently through legislation and court rulings. Confirm current limits, deadlines, and requirements with a licensed agent or counsel before relying on them.
General guidance, not legal advice. Connecticut requirements change and apply differently by entity type, class code and contract. Confirm current rules with the Connecticut Insurance Department or talk with a licensed US Professional Insure agent.
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